Cortland Medical Center Visitor Information

Rest and comfort are important for healing, but having supportive families and friends visit during recovery is just as important to our patient’s emotional and physical well-being.

Visiting Hours

Visitation hours are generally between 7:00 a.m. and 9:00 p.m. After 9 p.m., visitors must enter via a designated hospital entrance and go through a hospital-specific visitor identification process.

The Guthrie Clinic’s visitation practices are non-discriminatory and do not restrict, limit, or deny visitation on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. A patient has the right, subject to their consent, to receive the visitors they designate, including but not limited to a spouse, domestic partner (including a same-sex domestic partner), another family member, or a friend, and it is their right to withdraw or deny such consent at any time.

Visitation may be restricted or limited when it is deemed clinically necessary and/or as required by federal/state/local regulations. For example, visitors with fever or flu-like symptoms or who have an acute or communicable illness/condition are not permitted to visit.

Visitors are subject to all relevant policies of the hospital and of The Guthrie Clinic and may be asked to leave if their behavior warrants (such as: not following Guthrie’s Tobacco-free Environment policy,  displaying violent behavior, or not following an infection prevention policy).

Some departments have additional visitation procedures:

Behavioral Health:

  • Cortland Medical Center: Two visitors at a time unless arranged in advance with the psychiatric provider. If more than two people, additional visitors will be asked to wait outside of the unit, in their car (when possible) or in the main lobby. Visiting hours are daily, 4-6 p.m.

Labor, Delivery, Recovery and Post-Partum (LDRP):

Visitation Hours on Maternity units are between 9 a.m.- 9 p.m., with a support person(s) staying with the patient allowed to be present at all times. Limit of two support persons during the labor and birth process. If the patient chooses to employ a Doula to accompany her, she will be allowed the Doula PLUS two visitors during labor (if the patient’s medical condition and space allow). Sibling visitation may take place, with the exception of flu season, 10/1-3/31, when children less than 12 are not permitted to visit. Siblings are not permitted to stay overnight.

Intensive Care Unit (ICU):

Two visitors at the bedside during visitation hours, with the exception of family meetings. Visitation is dependent upon the patient's condition and the condition of other patients in that area. Outside of visitation hours, visitation is based on patient/family needs and unit activity.

  • Cortland ICU: 7 a.m. - 9 p.m.

Surgical Services:

Children may have one or both parents/guardians with them at all times pre-and post-operation. Visitors are not permitted in the Operating Room, with the following exceptions:

  • A support person for cesarean sections unless being performed under general anesthesia.
  • A parent of a child, when deemed necessary, until anesthesia is administered.
  • A patient with special needs who is calmed by the presence of their guardian or caretaker.

Cell Phone Use and Photography

Please do not take ANY pictures with any phone or camera device of other patients, visitors, or staff – even if they are only in the background of the photo. It is a violation of our patients’ right to privacy.

  • Please be courteous when having phone conversations in your room and in public areas.
  • Set ringtones for incoming calls to vibrate, and turn down the volume on your phone, especially when others are sleeping
  • When using your cellular phone, please stay at least three feet away from all electronic equipment.

Tobacco-Free Policy

Guthrie prohibits the use of all tobacco products at all of its campuses and office locations. This policy will be enforced in a manner which promotes prevention and awareness, and provides education for those who use tobacco.

Hospital Cafeteria

  • Monday - Friday: 4:00 a.m. to 6 p.m. 
  • Saturday - Sunday: 11:00 a.m. to 1:15 p.m.

Located on the first floor of the hospital, the cafeteria offers complete breakfast, lunch, and dinner selections daily, as well as a salad bar, grill station, and take-out options.

Chapel WindowInterfaith Chapel

  • Monday: 5:30 a.m. to 11:00 p.m.
  • Tuesday: 5:30 a.m. to 11:00 p.m.
  • Wednesday: 5:30 a.m. to 11:00 p.m.
  • Thursday: 5:30 a.m. to 11:00 p.m.
  • Friday: 5:30 a.m. to 11:00 p.m.

The interfaith chapel is located on the first floor of the hospital down the hall from emergency room waiting area and across from the ATM machine and vending machine area. Featuring a beautiful multi-faith stained glass window and artwork, it is open to you, your family, and friends for quiet meditation and prayer. Spiritual care information and prayer requests are available.

Wi-Fi/Internet Access

There is free, open access to Wi-Fi throughout the hospital. Some websites are automatically blocked by our network for security purposes.

Used Needle Return Policy